Jan 30, 2025 · CCAI Platform is a unified contact center platform that accelerates the organization's ability to leverage and deploy Customer Engagement Suite with Google AI …

Formerly known as Contact Center AI Platform (CCAIP), this Contact Center as a Service (CCaaS) solution is built on Google Cloud’s foundational security, privacy, and AI innovation. …

Jan 23, 2025 · Getting Started: CCAI Platform Portal & Environment Set Up Guide Overview. Once you have received access to the CCAI Platform Portal, check out these steps for the …

May 31, 2023 · Google CCAI can help organizations reduce costs by leveraging virtual agents, improve the customer journey across channels, and support effective and prompt resolution of …

Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Google Cloud CCAI integrates Google’s world-class AI and machine learning capabilities, cloud computing, and...

Sep 1, 2023 · Google has launched a new CCaaS platform as an alternative to its current Contact Center AI Platform offering. The solution acts as a “lightweight bridge”, connecting a …

Jul 19, 2023 · Google Contact Center AI, or CCAI, is one of the most exciting AI-driven platforms for customer experience in the current marketplace. While countless CCaaS vendors now …

This learning path offers comprehensive training on Google Cloud's Contact Center AI Platform (CCAIP). Contact center agents will learn to use CCAIP's core features for handling customer …

Customer Engagement Suite with Google AI is an end-to-end application enabling your customer service operations to deliver exceptional and consistent customer experiences at every …

Oct 14, 2022 · The Google Contact Center AI (CCAI) Platform, an expansion of its Google CCAI suite, is now generally available in the US and UK. Other markets include Canada, Germany, …