Non-emergency inquiries regarding the NYS AMBER Program may be directed to the NYSP Investigative Support Unit: By Mail: NYSP Investigative Support Unit 1220 Washington Avenue, Building 30 Albany, New York 12226-2252 . By Telephone: (518) 786-2100, Monday through Friday, 8 a.m. to 4 p.m. By Email: [email protected]