The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in ...

Starbucks is reversing its open-door policy after almost seven years, now requiring that people make a purchase if they want to hang out at its coffee shops or use its restrooms.

A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

Starbucks spokeswoman Jaci Anderson told The Washington Post in a statement that the policy is designed to prioritize paying customers and staff, and to make everyone “feel welcome and ...

Starbucks is about to make visitors buy something to use the bathroom or get free water. Some workers say the plans might not ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules. The new rules reverse an ...

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

Starbucks said. Jaci Anderson, a company spokesperson, previously told USA TODAY that the policy reversal was designed to help prioritize paying customers. "We want everyone to feel welcome and ...

According to CNN, Starbucks baristas will soon return to hand-writing customers’ names in Sharpie on their cups, a practice ...

Violators will be asked to leave, and law enforcement may be involved if necessary. Starbucks spokesperson Jaci Anderson ...

Come late 2025, the coffee conglomerate will have dropped 30 percent of its refreshments and food offerings from its menu in ...