Law enforcement agencies, utilities and other public sector entities are getting closer to achieving a single-pane-of-glass ...

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

In a brief, West Virginia University notes, “A 2022 mainframe failure disrupted West Virginians’ access to online government resources like health services and risked the state’s ability to perform ...

Andrew Hunter, CIO and IT director for Naples, Fla., previously worked for IBM for more than 25 years. Hunter began his ...