Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during 2024?2030, according to new research report by ...

Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Careful planning, clear communication, empathy and swift responses to customer needs are essential, experts say.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Security researchers observe hackers running pig butchering scams They're impersonating legitimate businesses through Zendesk's services The researchers said Zendesk's vetting system isn't ...