Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Q1 2025 Earnings Call Transcript February 6, 2025 MACOM Technology Solutions Holdings, Inc. beats earnings expectations.

Napa Valley College's science and technology hub reopened this week after receiving building and technology upgrades from grant funding.

Monday's morning delay occurred amid a National Weather Service dense fog advisory, with meteorologists warning drivers of ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The 2025 tax season officially opened Jan. 27, when the IRS and the Vermont Department of Taxes will begin accepting personal income tax returns for tax year 2024. The 2025 filing deadline for ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

The FBI’s warning could not be clearer: “Legitimate customer, security, or tech support companies will not initiate ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...