Research conducted by a global private equity firm found that companies whose senior management had the highest levels of empathy generated the highest financial returns.

Kenyans complain about other issues such as illegal internet provision, dissatisfaction with customer service and network ...

Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...

By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

A list of winning CPA firms and their client and employee satisfaction ratings were released today on ...

Needless to state, healthcare is the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in humans as well as in animals. Undeniably, too, the ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

In the dynamic fast-food industry, customer service is instrumental, acting as a cornerstone that can make or break a brand’s reputation. More importantly, it determines its success in the long run.