Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).

Schlesinger, Leonard A., and Jeffrey Zornitsky. "Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications." Human Resource Planning 14, no ...

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance against other wireless service providers Identify provider strengths, ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

South and West and examines satisfaction across six factors: Quality & Reliability; Price; Billing & Payment; Conservation; Communications; and Customer Service.

The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories ...

Best known for its customer satisfaction surveys, J.D. Power is a market intelligence firm that serves clients in eight industries.

A list of winning CPA firms and their client and employee satisfaction ratings were released today on ...