CRANKS, Ky. (WATE) — A man is facing several charges including third-degree arson after three structure fires in Harlan County, a Kentucky State Police spokesperson said. Around 3:00 a.m. on ...

Several workers were feared to have been trapped under the debris after a coal hopper, a big iron structure ... We are here to help people. Reports are coming that there have been some deaths ...

Info-Tech Research Group's "Standardise the Service Desk" blueprint outlines a detailed five-step methodology for IT to streamline and enhance service desk performance. By applying the strategies from ...

Global IT research and advisory firm Info-Tech Research Group has unveiled a comprehensive blueprint aimed at standardising IT service desks. This new resource equips IT leaders with actionable ...

“When service desk managers seek to resolve customer service issues through hiring and executives push back, it’s time to look at improving process and the support strategy to make the best use of ...