Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Decarbonization: As utilities work to reduce their carbon footprint, solid dielectric switchgear provides a greener alternative to gas-insulated models, as it eliminates the use of SF6 and other ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for themselves. Data suggests that shoppers are abandoning Costco for rival Sam’s ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

In this week’s New in Amarillo a new Tireworks Tire & Service Tire Pros is down the road on Canyon and a new Starbucks that ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

You've heard of AT&T Fiber, but did you know AT&T rolled out its own 5G internet service? Let's take a closer look at what AT ...