Businesses relying on telephone outreach face a critical challenge: ensuring compliance with the Telephone Consumer ...

Q3 2025 Earnings Call Transcript February 6, 2025 Lightspeed Commerce Inc. beats earnings expectations. Reported EPS is $0.12 ...

Through analysis of customer data, GenAI can also easily help tailor marketing calls, reminders and follow-ups to individual ...

At this time, I would like to welcome everyone to the Lightspeed third quarter 2025 earnings call. [Operator instructions] I ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

A retailer implemented autonomous mobile robots in their warehouse and generated labor efficiencies. More importantly, this ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Right now Outagamie County employs about 25 dispatchers, 31 is considered full staff. The hope and belief is the new 911 ...

Despite a challenging quarter, Old Dominion Freight Line Inc (ODFL) focuses on operational efficiency and network expansion to drive future growth.