Hang Up Your Age-Old Stereotypes: Gen-Z Is On The Phone For Customer Service Needs
For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.
Impacts3h
Building a robust quality assurance framework for call center excellence
The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...
Chattanoogan.com1d
Swinerton To Renovate Chattanooga Call Center For T-Mobile
Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...
Marketing Dive1d
Invoca’s Signal AI Studio Makes It Fast and Easy for Marketers to Deploy AI That Connects Online Advertising to Offline Revenue
Invoca, the leader in revenue execution platforms, today announced major advancements to Signal AI Studio, its no-code AI training solution for marketers. Powerful new features make it faster and ...
Journal6d
Korean-Speaking Agents join DOT’s tourist hotline
Beginning in February, tourists can access support from Korean-speaking agents through the Department of Tourism's (DOT) ...