Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

By leveraging data and advanced analytics, financial institutions can make better decisions, optimize operations, and ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

While DevOps transformation is often presented as a buzzword, it’s now a movement that shapes how teams create and deploy ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...