while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...

From our brief exchange, it was clear to me that Vincent walks the talk when it comes to providing good customer service. But meeting Vincent and Aunty Kamala also reminded me of bad experiences I ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...