A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

As companies including Walmart walk back or soften their DEI policies, Sam's Club's CEO says "openness" and "connection" ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...

In Africa’s economically diverse and highly competitive market, building customer loyalty has never been more important for businesses. The continent’s consumers are highly price-sensitive, driven by ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

MANILA, Philippines — Filipinos’ satisfaction with the performance of the president, vice president, as well as the leaders of Congress and the judiciary all declined in the fourth quarter of ...

MANILA, Philippines — Public satisfaction with both President Marcos and Vice President Sara Duterte has dropped to its lowest since their tandem won by a landslide in the 2022 elections ...