4 Lessons From the Worst and Best Customer Service
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
How To Evaluate LLMs: Metrics That Drive Success
Remember, there’s no one-size-fits-all approach. The right metrics depend on your use case, your users and your vision for ...
CMS Wire2d
The Future of Customer Experience Metrics: Moving Beyond NPS
NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
Charter's Wireless Efforts Have Helped Bolster Customer Metrics and Revenue Growth
By Charter's calculation, which excludes stock-based compensation, net leverage was 4.1 times EBITDA at the end of 2024. Charter’s leverage is more modest than smaller peer Altice USA’s at more than 6 ...
American Banker5dOpinion
Bankers, when it comes to AI, don't buy into the productivity illusion
AI isn't inherently good or bad; its value depends entirely on how it's used. For financial institutions, this means shifting ...
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InMoment Launches New Location Performance Scoring System to Drive Reputation Management ROI
New, industry-specific score and custom target score link reputation management efforts to measurable ROI, empowering marketers with actionable insights to enhance online presence and revenue SALT ...