Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

British Airways is attempting to regain control of the narrative. Improved customer messaging and additional status ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Since its launch in October 2024, Torchy's Tacos Rewards has already captured the attention of more than 1 million members, offering them tailored rewards, exclusive surprises, and new ways to engage ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In today’s digital age, establishing a robust online presence is not merely an option but a necessity for businesses aiming to thrive. Adnan Javid Khan, a young entrepreneur from Jammu and Kashmir, ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Artificial intelligence (AI) is revolutionizing the way we do marketing, and it's no surprise that eCommerce companies are ...

McDonald's Corporation (NYSE:MCD), the global fast-food giant, is navigating a complex landscape of challenges and opportunities as it strives to maintain its market leadership position. Recent events ...