Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Lulu Hypermarket, the region's leading retail chain, proudly celebrates a remarkable milestone - six million 'Lulu ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

British Airways is attempting to regain control of the narrative. Improved customer messaging and additional status ...

Selecting packaging materials that resonate with your customer is essential to maintaining a strong brand connection. Misaligned choices can create a disconnect that negatively affects customer ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Since its launch in October 2024, Torchy's Tacos Rewards has already captured the attention of more than 1 million members, offering them tailored rewards, exclusive surprises, and new ways to engage ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In today’s digital age, establishing a robust online presence is not merely an option but a necessity for businesses aiming to thrive. Adnan Javid Khan, a young entrepreneur from Jammu and Kashmir, ...

Understanding why employees stay is crucial for retention. Effective leadership and a supportive culture are key drivers of ...