Microsoft Forms will use Copilot's AI capabilities to help users create forms, quizzes, and surveys in a matter of seconds.

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

In a recent webinar, experts from Itron and SmartMark explore how utilities can transform grid investments into measurable ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...

The job market is constantly evolving, and to remain competitive in 2025, job seekers must ensure their resumes reflect ...