Q1 2025 Earnings Conference Call February 5, 2025 8:30 AM ETCompany ParticipantsYvonne Perron - Vice President, FP&A ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...

Your go-to for B2B Marketing Training and Consulting backed by data science, psychology, and—our secret weapon—real-world experience. Join 350,000+ marketers who rely on MarketingProfs for B2B ...

Despite major advances in artificial intelligence (AI) research for healthcare, the deployment and adoption of AI technologies remain limited in clinical practice. This paper describes the FUTURE-AI ...