A Staple of E-Commerce Culture The Landscape of Online Returns In today's fast-paced e-commerce environment, the phenomenon ...

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Competing for visibility in niche B2B e-commerce markets presents unique challenges. Key Takeaways Target low-competition, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

In a recent webinar, experts from Itron and SmartMark explore how utilities can transform grid investments into measurable ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...