A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...