Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

“AI not only reduces errors, but also enhances consistency, enabling manufacturers to maintain high quality standards while ...

Fortinet , Inc. (NASDAQ:FTNT), a leading provider of broad, integrated, and automated cybersecurity solutions with an impressive market capitalization of $77.85 billion, is navigating a complex ...

Process time vs. cycle time is a discussion that comes up often for newcomers to Six Sigma. Understanding these principles ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

Swedbank's exposure to the Swedish mortgage market could pose a downside risk in the event of a sudden decline in growth and asset prices. Higher amortization requirements have cooled real estate ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

MANILA, Philippines — Filipinos’ satisfaction with the performance of the president, vice president, as well as the leaders of Congress and the judiciary all declined in the fourth quarter of ...

MANILA, Philippines — Public satisfaction with both President Marcos and Vice President Sara Duterte has dropped to its lowest since their tandem won by a landslide in the 2022 elections ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

Record temperatures last year pushed the global water cycle to “new climatic extremes,” according to the Global Water Monitor 2024 report. The document, produced by an international consortium ...