Amazon justified the ban by falsely claiming that When Harry Became Sally casts transgenderism as a ‘mental illness.’ ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

At the heart of Alon’s approach is his ability to seamlessly integrate data analytics, artificial intelligence (AI), and ...

Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...