U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...
A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...
Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...
Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...
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Costco Suffers "Biggest Satisfaction Slide" as Shoppers Favor Sam's Club, New Survey FindsA new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...
Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.
Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...
Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...
The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...
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