Ford announced the personnel changes Wednesday, just hours before the company was due to report its fourth-quarter and ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is vital for both legacy banks and those in fintech serious about growth... Guest ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Orange Jordan started off the year on a high note taking a quantum leap in the customer experience arena with the launch of ...

To fully realize GenAI's potential, financial institutions must address data constraints, ethical considerations, ...

Led by founding partners Barry Gumerove, Matthew Cohen and Ryan Perlman, alongside tax principal James Barmasse, GCP Advisory ...

AI is proving to be a gamechanger in optimising operations, improving customer satisfaction and driving innovation.

Redefining customer experiences, transforming contact centre operations in Jhb, Dbn, CTIssued by ConnectJohannesburg, 05 Feb 2025Visit our press officeConnect, which positions itself as a leader in ...

Khazanah Nasional Bhd has outlined three pillars for Malaysia Airports Holdings Bhd (MAHB) to enhance the airport operator’s ...

Inglot has established a solid foundation in the Irish market and now has oversight of all processes, including customer ...

"To become known for experiments that are scaling and creating real value for the business, that is something we are proud of ...