As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Democrats are calling on Treasury Secretary Scott Bessent to cancel his stop work order for the Consumer Financial Protection ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

Howard County officials are holding an open house Wednesday night for federal government employees in jeopardy of losing their jobs.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

but the industry still depends on its human workers, and at this point AI is just another tool companies use to augment their capabilities. Renz Miguel Marquez, a 29-year-old call center trainer ...

Washington County, Tennessee Mayor Joe Grandy said renovation work on the future home of the Gray library is set to begin ...

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8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

President Trump's promises to carry out mass deportations have ramped up fear among immigrants who could be at risk. Experts ...