As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Korean researchers develop AI to monitor emotional workload in call center workers Innovative AI technology aims to enhance well-being in the emotional labor sector.

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Democrats are calling on Treasury Secretary Scott Bessent to cancel his stop work order for the Consumer Financial Protection ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

President Donald Trump's freeze on foreign assistance has dealt a blow to organizations fighting human trafficking and forced labor in Cambodia, where tens of thousands of people are held captive and ...

Kylie Kelce has revealed why she dislikes the term WAG while speaking on the 'Call Her Daddy' podcast, insisting the term ...

Howard County officials are holding an open house Wednesday night for federal government employees in jeopardy of losing their jobs.

but the industry still depends on its human workers, and at this point AI is just another tool companies use to augment their capabilities. Renz Miguel Marquez, a 29-year-old call center trainer ...

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From Eddie Murphy to Will Ferrell to Tina Fey, these are the 50 people who made "SNL" what it is, 50 years into its run.

President Trump's promises to carry out mass deportations have ramped up fear among immigrants who could be at risk. Experts ...