As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

AMD's disappointing 4Q24 results and upcoming challenges in the AI battle against Nvidia and Intel suggest more downside ...

Operator: Good day, and welcome to the Accuray Fiscal 2025 Second Quarter Financial Results Conference Call. All participants ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Lawmakers at a town hall meeting in Dayton this week said they want to identify legislative and community-based solutions to address concerns related to stray dogs in Montgomery County.

The hybrid meetings will be in the county commissioners’ meeting room in the Clallam County Courthouse, 223 E. Fourth St., Port Angeles. The meetings can be viewed online at https://clallamcowa.portal ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

The global Healthcare Contact Center Solution Market is set for explosive growth, forecasted to expand at an impressive 19.9% compound annual growth rate (CAGR) from 2023 to 2033. The market, which ...

Intel said it no longer plans to sell its next-generation Falcon Shores AI accelerator chip that was due later this year so ...

Eminent Electricity Distribution Ltd (EEDL), a subsidiary of CESC Ltd, will take over electricity distribution in Chandigarh, ensuring efficient power solutions while safeguarding employees' job ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...