ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Zawya1d
Elm leads smart solutions at LEAP 2025 as strategic sponsor, showcasing digital transformation services
Elm aims to leverage the event’s robust reputation as a global platform that attracts creative minds and excellent talents ...
allianz1d
Enterprise Knowledge Assistant enhances call center productivity
Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.
CMS Wire2d
CallTrackingMetrics Welcomes Chris Lafferty as New Vice President of Product and Customer Experience
Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...
Accuray Incorporated (NASDAQ:ARAY) Q2 2025 Earnings Call Transcript
Operator: Good day, and welcome to the Accuray Fiscal 2025 Second Quarter Financial Results Conference Call. All participants ...
Demand Gen Report2d
Medigap Life Boosts Revenue Growth by 300% with Enhanced Call Center Solutions
Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...
Dayton Daily News4d
Lawmakers pledge ‘a call to action’ over handling of stray dogs in Dayton area
Lawmakers at a town hall meeting in Dayton this week said they want to identify legislative and community-based solutions to address concerns related to stray dogs in Montgomery County.
Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...