As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

DeSales University junior and senior accounting students will provide tax preparation assistance free of charge to senior ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...

In Call of Duty’s long history of popular submachine ... This is an all-encompassing class setup that can work in just about anything, save for a few swaps here and there. The Perk choices ...

Copyright 2025 The Associated Press. All Rights Reserved. Hours after returning to the White House, President Donald Trump made a symbolic mark on the future of ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.