As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

DeSales University junior and senior accounting students will provide tax preparation assistance free of charge to senior ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...

In Call of Duty’s long history of popular submachine ... This is an all-encompassing class setup that can work in just about anything, save for a few swaps here and there. The Perk choices ...

Often, a conflicting background process is the reason MSI Dragon Center is not installing in Windows. So, terminate all non-critical programs, processes, and tasks and then run the setup. Another ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...