As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

A Southern California window manufacturer buys a former call center to set up shop and bring jobs to Fairfield.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

The call center where he works caters to broadband ... It was also in the early 2000s that major firms like Accenture set up BPO centers in the Philippines. 56% of back-office companies in the ...

DeSales University junior and senior accounting students will provide tax preparation assistance free of charge to senior ...

Apple reported fiscal first-quarter earnings last week. Since then, it has settled back into the familiar range between $205 ...

Coach Andy Reid said his Kansas City Chiefs were "lucky" to win a "game of inches" against the Buffalo Bills, referencing a controversial call that confirmed a fourth-down defensive stand in the AFC ...

The victim, Jasmine Dunbar, and her ex-boyfriend Antwaun Ware were on the road heading to take a paternity test near Phoenix, ...

Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...

The lawsuit states there were no night checks done by staff the night the girl was raped, and the boy stayed in her tent ...