As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

A Southern California window manufacturer buys a former call center to set up shop and bring jobs to Fairfield.

The call center where he works caters to broadband ... It was also in the early 2000s that major firms like Accenture set up BPO centers in the Philippines. 56% of back-office companies in the ...

The victim, Jasmine Dunbar, and her ex-boyfriend Antwaun Ware were on the road heading to take a paternity test near Phoenix, ...

Apple reported fiscal first-quarter earnings last week. Since then, it has settled back into the familiar range between $205 ...

• Philadelphia offensive coordinator Kellen Moore saved his play-action deep-shot call to really put the game away with 2:40 ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

The American Cancer Society is calling on the Trump administration to restore access to comprehensive scientific data.

Funding delays have pushed several community health centers nationwide to close or cut back on staff, citing issues accessing federal funding. The financial problems, the centers say, appear to ...