As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

Korean researchers develop AI to monitor emotional workload in call center workers Innovative AI technology aims to enhance well-being in the emotional labor sector.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Silicon Valley is coming to grips this week with the realization that creating an advanced artificial intelligence model may ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Citations: Bassamboo, Achal, J.Michael Harrison, Assaf Zeevi. 2006. Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method. Operations Research. (3)419-435.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...