As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

WEDNESDAY, APRIL 22 The exhibit titled “It’s All One World,” featuring the photographs of Mary Mulenburg and the paintings of Dave Salther, can be viewed through Thursday, ...

Around 10 a.m., police officers responded to the 400 block of Stitt Road after getting a call about an assault with a deadly ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Three people were arrested in Napa last week after investigators conducted a human trafficking sting, officials said.

According to the Greenville County Sheriff's Office, deputies responded to a shooting at an apartment complex Friday afternoon.

The Greenville County Sheriff's Office responded to a shooting at an apartment complex on Friday afternoon. At approximately ...

The sheriff’s change in policy is the result of a federal appeals court ruling in July. The appellate decision meant that two ...

Anne Arundel County police opened what officials say is a transformative, high-tech crime-fighting tool in a highly secure ...

Nearly two dozen community groups in the greater Sacramento region are joining forces to help people prepare for the upcoming ...