Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Nonprofits that challenged to the Trump administration’s freezing of grant funds highlighted crisis for a small center in ...

Howard County Executive Calvin Ball announced Friday the expansion of assistance programs to help federal workers living in ...

"I no longer will dread going to work and walking down the stairs into what we call the dungeon," said Heather Fischer, a ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

The U.S. Department of Justice has agreed to limit Elon Musk and the Department of Government Efficiency's access to the ...

The dramatic power play began Friday, continued through the weekend -- and poses extraordinary and unprecedented threats to US security, lawmakers say ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...