As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Retailers learn more about call center assistance, personalized messaging, fuel forecasting and demand at Conexxus conference ...

Microsoft plans to pause hiring in part of its US consulting business ... $80 billion to its AI ambitions including developing data centers to train AI models. Also, this week, the company ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...