As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Retailers learn more about call center assistance, personalized messaging, fuel forecasting and demand at Conexxus conference ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Microsoft plans to pause hiring in part of its US consulting business ... $80 billion to its AI ambitions including developing data centers to train AI models. Also, this week, the company ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

Our specialized Consulting, Finance, and Business career coaches will ... and building relationships with campus partners and employers. Before joining the Career Center team, Philip worked at Goldman ...

It is not intended to be used in production. This demonstrates how can be combined Azure Communication Services, Azure Cognitive Services and Azure OpenAI to build an automated call center solution.

Need some call center improvement ideas? We’ve got you covered. Today we’ll look at eight ways you can improve both the customer and agent experience in your contact center. Whether you run a call ...

Large consulting organizations may open up application windows for seniors if there are spots to be filled based on capacity and hiring needs. Before you submit them, be sure to have your materials ...