The Johnson County Emergency Communication Center, which sits adjacent the Johnson County Sheriff's Office, will be renamed the George A Robinson Emergency Communication Center on Tuesday in honor of ...

Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

Nippon Telegraph and Telephone Corporation ( OTCPK:NTTYY) Q3 2024 Earnings Conference Call February 7, 2025 2:00 AM ET Takuro Hanaki - Head of IR Takashi Hiroi - Representative Member of the Board and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Two letters from different groups of senators call for answers from the Trump administration about pauses in scientific ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Boone County Joint Communications says it received nearly 350 calls during a phone outage on Monday night and Tuesday morning, but all emergency services were dispatched efficiently. BCJC stopped ...

How do languages balance the richness of their structures with the need for efficient communication? To investigate, ...

In industries where automation is now the norm, the challenge brands and organizations increasingly face is how to humanize ...