The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

Embark says the survey also showed close to 56 percent of riders use transit services five or more days per week. Overall, ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Customer dissatisfaction is like an invisible water leak: it silently erodes a company's foundation, creating deficits far ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

The Economic Survey 2024-25 highlights the rapid adoption of AI in India's services sector, making significant impacts in ...

The Range Rover Evoque Plug-In Hybrid has been named the least loved car of 2024 by Which, as it spent more time off the road ...