Ford announced the personnel changes Wednesday, just hours before the company was due to report its fourth-quarter and ...

"To become known for experiments that are scaling and creating real value for the business, that is something we are proud of ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Organisations across the region are prioritising cyber security, customer experience and application development, even as they navigate cloud repatriation and a growing skills gap in AI and security.

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

The restaurant industry is no stranger to challenges, but the last few years have tested the resilience of independent ...

Grocery shopping used to be a fun and exciting experience. I would take my time perusing all of the new products and ...

Press Ganey inked a strategic partnership with Microsoft to leverage the tech giant's artificial intelligence and cloud ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...