The move comes amid a public outcry over the health insurance industry's denials of care and the slaying of UnitedHealthcare CEO Brian Thompson. Other news is on antisemitism investigations at four ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Compare costs, coverage, customer satisfaction, and more for the best health insurance companies in Florida. Expert picks include Aetna and Blue Cross Blue Shield.

In a world where respiratory issues are increasingly common, finding practical solutions can be daunting. Breathe Drops ...

Discover how to create a customer service policy that will drive customer delight, loyalty, and revenue growth for your team. As you hire more customer service agents, providing quality support across ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

The contact center is resource-intensive. While human resources account for the largest share of costs, other aspects like technology, infrastructure and training also contribute. On top of this ...

Adding them to your workout could decrease your risk of injury and keep you moving easily throughout the day. The health benefits of squats include improving strength and flexibility and burning ...