The move comes amid a public outcry over the health insurance industry's denials of care and the slaying of UnitedHealthcare CEO Brian Thompson. Other news is on antisemitism investigations at four ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Compare costs, coverage, customer satisfaction, and more for the best health insurance companies in Florida. Expert picks include Aetna and Blue Cross Blue Shield.

In a world where respiratory issues are increasingly common, finding practical solutions can be daunting. Breathe Drops ...

Discover how to create a customer service policy that will drive customer delight, loyalty, and revenue growth for your team. As you hire more customer service agents, providing quality support across ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Customer score: based on satisfaction and likelihood to recommend. Customers rated other service aspects, shown as star ratings. We require 50+ responses to give a rating. Which? assessment score ...

MANILA, Philippines — Filipinos’ satisfaction with the performance of the president, vice president, as well as the leaders of Congress and the judiciary all declined in the fourth quarter of ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...