4 Lessons From the Worst and Best Customer Service
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
Best Life on MSN12h
Costco Suffers "Biggest Satisfaction Slide" as Shoppers Favor Sam's Club, New Survey Finds
A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...
The sweet secret to satisfaction: Trusted product data
Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.
Retail TouchPoints17hOpinion
The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction
In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...
These 2 Supermarkets Just Tied for No. 1, Beating Costco
ACSI report reveals the top-rated grocery stores in the U.S.—and two beloved chains share the top spot. See the full ranking.
Elisa Oyj: Elisa's Financial Statements Release 2024
AM Fourth quarter 2024 financial highlights Revenue increased by EUR 16m to EUR 580m, mainly due to growth in international digital services ...
Business and Financial Times on MSN6d
Real measure of success is what customers experience – Stanbic CE
Kwamina Asomaning, Chief Executive of Stanbic Bank Ghana, has highlighted the primacy of excellence in customer experience as a true measure of an organization’s long-term success or potential.Mr.
AT&T Refines Subscriber Experience With New Service Guarantee And More
AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...
Do You Think The Government Provides Great Customer Service?
Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...