iCSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

"As CX leaders, we've relied too long on incomplete and biased survey data to gauge customer satisfaction," said Ashish Nagar, CEO of Level AI. "With iCSAT, we're empowering businesses to ...

ACSI report reveals the top-rated grocery stores in the U.S.—and two beloved chains share the top spot. See the full ranking.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.