Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isn’t ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Whether leveraging mobile POS at the shelf, checkout line or while on the go, shoppers enjoy the same quality, speed and ...

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