Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The 10 most asked questions about how to build a culture of curiosity at work, covering leadership resistance, AI, deadlines, failure, and asking questions effectively.

Almost two in five people have failed to scan at least one item when using self-checkouts, a survey has revealed. Also in Money today: Donald Trump's tariffs have wiped £200bn from the crypto markets ...

Following a strong 2024, three-quarters of retail managers anticipate continued success amid plans for expansion and ...