By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

At the heart of Alon’s approach is his ability to seamlessly integrate data analytics, artificial intelligence (AI), and ...

Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Consumer Choice Award is pleased to announce the 2024-25 award recipients in the St. John’s region. These businesses have been meticulously selected through independent market research, reflecting ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Vending machines have evolved from simple snack dispensers into sophisticated devices catering to a variety of needs. Today’s ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...