The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

The University of Georgia is more than doubling the number of emergency call stations on campus, UGA President Jere Morehead ...

The University of Georgia is more than doubling the number of emergency call stations on campus, UGA President Jere Morehead recently announced.

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

KANSAS CITY, Mo. — One of Kansas City's largest developments in 2025 is well underway in the Northland — the Google data center campus. But what is a data center and why are so many building ...

AI call centers are designed to handle more customer interactions, improve quality control, and optimize workflows. More importantly, a good one will never leave customers waiting, positioning a ...